Monday, February 20, 2012

[GCC] 38 - The Samurai

In Call-Centres, there's always one particular agent that surpasses everybody - managers likes them, because they can be used as example for the rest of the team.
But always keep in mind the dialog between Roy Batty and Tyrell in the Blade Runner movie  (based on a Philip K. Dick's novel) :

The light that burns twice as bright burns for half as long - and you have burned so very, very brightly.

Samurais, maestros, champions won't last long and will inevitably be burned out!

Needless to say that Greg will take the chair anyway. An agent like Greg doesn't pay respect to "champions" because he knows they just make his average day harder.

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